Last updated: 3 July 2026
Loren Official (“we”, “us”, “our”) operates this website. This Privacy Policy explains how we collect, use, share and protect your personal data when you visit our website or place an order, in accordance with the European Union General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”) and other applicable international data protection laws.
Data controller: Loren Official. For any privacy request you can contact us at help.customersupp@outlook.com.
1. Personal data we collect
- Identity and contact data: first and last name, email address, billing and shipping address, and phone number (where provided).
- Order and transaction data: the products you buy, order value, and confirmation of payment. We do not store your full payment card details — payments are processed securely by our payment providers.
- Technical and usage data: IP address, browser and device type, and information about how you use our website, collected through cookies and similar technologies.
- Communications: the content of messages you send to us.
2. How we use your data and legal bases
- To process, fulfil and deliver your orders — performance of a contract.
- To provide customer support and handle returns — performance of a contract / our legitimate interests.
- To send transactional emails such as order and shipping confirmations — performance of a contract.
- To send marketing communications where you have subscribed — your consent, which you may withdraw at any time.
- To operate, secure and improve our website and prevent fraud — our legitimate interests.
- To comply with legal, tax and accounting obligations — legal obligation.
3. Cookies
We use essential cookies that are necessary for the website, cart and checkout to function, as well as, subject to your consent, analytics and marketing cookies. You can accept, refuse or manage cookies through our cookie banner or your browser settings.
4. Sharing your data
We share personal data only where necessary with: payment processors, shipping and logistics partners, our website hosting and IT providers, email and marketing service providers, and public authorities where required by law. These parties are required to protect your data and to use it only for the agreed purposes.
5. International data transfers
Where personal data is transferred outside the European Economic Area (EEA), we ensure an adequate level of protection through appropriate safeguards such as European Commission adequacy decisions or Standard Contractual Clauses.
6. Data retention
We keep your personal data only for as long as necessary to fulfil the purposes described above, including to satisfy legal, accounting and tax obligations. When data is no longer needed, we securely delete or anonymise it.
7. Your rights
Under the GDPR and applicable law you have the right to: access your data; request rectification or erasure; restrict or object to processing; data portability; and to withdraw consent at any time. You also have the right to lodge a complaint with your local data protection supervisory authority. To exercise any of these rights, contact us at help.customersupp@outlook.com.
8. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or alteration.
9. Children
Our website is not directed to children under the age of 16 and we do not knowingly collect their personal data.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version, with its effective date, will always be published on this page.
11. Contact
Loren Official
Email: help.customersupp@outlook.com